Privacy Policy

At UPKEEPRO, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home maintenance reminder service.

1. Information We Collect

Personal Information

When you create an account, we collect:

• Full name
• Email address
• Password (encrypted)
• Profile photo (optional)

Home Information

To provide personalized maintenance reminders, we collect:

• Home address and location
• Home age and construction year
• HVAC system type and age
• Roof age and type
• Climate zone
• Appliance information (brand, model, purchase date, warranty)

Usage Information

We automatically collect certain information when you use our service:

• Device information (browser type, operating system)
• IP address
• Pages visited and features used
• Task completion history
• Login timestamps

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Generate personalized maintenance schedules based on your home's characteristics
• Send you email notifications about upcoming maintenance tasks
• Provide local service provider recommendations (Premium users)
• Store your documents and receipts (Premium users)
• Improve our services and develop new features
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party companies that help us operate our service (e.g., Supabase for database hosting, email delivery services). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Business Transfers: If UPKEEPRO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Row-level security policies in our database
• Regular security audits and vulnerability assessments
• Secure password hashing using industry-standard algorithms

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, visit your account Settings or contact us at noreply@upkeepro.app.

7. Children's Privacy

UPKEEPRO is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Google Places API: Used for address autocomplete and local provider searches
• Supabase: Our database and authentication provider
• Email Service Providers: For sending notification emails

We encourage you to review the privacy policies of these third-party services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: